Frequently Asked Questions

Here you’ll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online. We are here to help, so never hesitate to contact us with your questions.

What type of products and services does Adco provide?

Adco is a full service commercial printer and we offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

How can I get an estimate for services from Adco?

It’s easy! We would suggest you use our online quote request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

What is a proof and why is it important that I look at it?

A proof is a one-off copy of your document after all modifications and printing setup processes are completed. It is usually your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print project.

What file formats and types do you accept?

We accept native files from the most common desk top publishing programs including Mac or PC versions of Quark, PageMaker, InDesign, CorelDRAW!, Illustrator, Photoshop, Publisher, Word, or PowerPoint . In fact we usually prefer them. If there is an issue with your file that we can easily fix, we do so for free. As a result, your job moves forward without delay. We also accept JPG, PDF, PS, PSD, TIF and EPS files.

What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

How do I use Your File Upload and function?

When ordering, you select how your print ready electronic file will be transferred to us. If you select File Upload , you will transfer files via your browser to our web site. Simply click the File Upload link at the bottom of your your email receipt, or login to the site and click the File Upload link at the bottom of any page. Then just follow the instructions on the page.

Is white considered a printing color?

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.